Frequently Asked Questions
How long will my order take to arrive?
Economy courier and Royal Mail orders where all items are in stock are typically processed and dispatched on the same day if placed before 16:00, Monday - Friday. These orders should take no longer than 2-3 working days to arrive, unless otherwise stated on the product page.
Next Day Delivery will be offered on UK Mainland orders placed before 16:00, Monday - Thursday on baskets where all items are in stock. Next day delivery is not available for weekend delivery.
Any orders placed over the weekend will usually be processed and dispatched on the following Monday, except on English bank holidays.
International orders will be dispatched via Fed Ex. These orders should take no longer than 2-4 working days to arrive after being dispatched, unless otherwise stated on the product page.
Please note that some items are ordered directly from the distributors and may lead to a slight delay in your order being dispatched. Any products affected will display a message indicating the lead time.
All of our bikes undergo a safety check by our Cytech qualified mechanics prior to being re-boxed for shipping. We aim to ship all of our bikes within two working days of the order, however please allow for additional time for this process during busy periods.
Can I track my order?
Once your order has been dispatched you should receive an email from the relevant courier with a tracking number. You can use these tracking details on the courier's tracking website.
Orders shipped via Royal Mail cannot be tracked.
Do you deliver to my country?
We ship to most major countries worldwide. To check if we deliver to your country, you can add an item to your basket and select your country from the dropdown list to receive a shipping quote.
How do I return/exchange my order?
Items can be returned for refund or exchanged either in store or via post. Some exclusions apply. Our full returns policy and process can be found here.
Can I use paper/printed gift vouchers online?
No, our printed gift vouchers do not work online and can only be redeemed in store.
How long will it take to get my refund?
Once we have received your items back to our store we aim to process the refund within 48 hours. In busy times this period may be longer. Depending on your payment method issuer it can take up to 10 days for funds to be returned to your account.
Will I have to pay anything else on my international order?
Our products are sold on a DDU (Delivery Duty Unpaid) basis. Additional taxes, fees or levies may apply according to local legislation. If this is the case, the delivery may be delayed. Westbrook Cycles cannot offer any assistance in these processes.
What do I do if my item(s) arrive faulty or damaged?
Do you offer interest free credit?
Yes, we offer 0% APR finance packages on selected products, subject to status, terms and conditions apply. See our finance information page for more details.
Do you have everything in your website in stock?
We don't always have particular items in stock. Some of our brands are linked in with the manufacturers via an online stock feed meaning it may take a couple of days for it to reach the store. If you need an item urgently or from our retail store, please contact us on 01642 710232 or via our contact page to confirm availability before making your way to the store.
Can you send me a catalogue of one of your brands?
Sorry, we don’t send out catalogues anymore. Generally the catalogue of the brand you're looking for is available online directly from the brand's website. However, if you can't find the information you are looking for please don’t hesitate to contact us and we will help you find the information you want.
What should I do if I have a problem with something I purchase from you?
We are committed to supporting you with any of your purchases from Westbrook Cycles, throughout your ownership of the product(s). If you have:
- a question about a product you've purchased from us
- an issue with a product you've purchased from us that you believe to be covered by the manufacturer's limited warranty
- an issue with a product you've purchased from us that is not covered by the manufacturer's limited warranty
please get in touch with us via one of the following methods and our staff will do their best to assist you.