Thanks for great service,and cost, delivered next day,also helped me with a campag hub,thanks again westbrook cycles.
2 minor issues with small parts for the bike. Nothing was a bother to the shop. Both sorted and sent out in first class post. Very quick response time and customer service that others should learn from!
Looked around for a 58cm Cervelo S5 frame for a custom build and came across Westbrook cycles.A market-leading price was backed up by a very swift turnaround - ordered Tuesday evening and arrived Thursday morning, with free delivery.I even got cashback through QuidCo.A great price
Questions answered efficiently when I called.I will definitely use you again and recommend you to others.Many thanks!
Goods shipped quickly. I had a few questions, and they were answered within the hour by email. Courteous and good service.
Amazing service, great communication. Sent out same day of order and received the next day via dedicated courier(who gave me an est time of delivery within 1 hour).
Couldnt of asked for a better service.
Also, price was cheaper than anywhere else i could fine.
10 out of 10 for westbrook cycles!
Ordered a Minoura seperate speed and cadance sensor set. Received the item promptly but upon opening the package (which indeed seemed to be the seperates) actually received the combined sensor. This was not going to work for my indoor training setup so I shot off a quick e-mail which was responded to very quickly. After sending it back I received a clear explanation (item no longer available by manufacturer) a full refund and even (unsollicated) my return shipping costs redeemed. This was my only order sofar so I have only costed westbrook money. First rate customer service even when there is a "problem". Would certainly order again/with confidence.
Envoi rapide et soigne.Que du bon chez nos amis Anglosaxons.MerciRegards
I recently purchased a Cannondale road bike from Westbrook Cycles.
I knew the bike I wanted so placed my order via telephone on the Tuesday with the intention of collecting my bike in store on the Saturday; I rang and spoke to a member of staff and who was extremely helpful, he told me this wouldn’t be a problem and I left it that I would phone later in the week to confirm if the bike had arrived; whilst placing my initial order I asked if they could fit a cycle computer ready for me on collection; again I was told no problem. Before I could make the call to confirm everything was in place I received an e mail explaining my bike was in and the computer would be fitted, excellent service! Saturday came and I arrived at the shop, my bike was prepared, computer fitted all ready to go as promised; whilst in the shop I wanted shoes and pedals, these were shown to me, explained and fitted. Finally I was ready to go, my saddle was adjusted to the correct height and off I went.
I haven’t had a bike since the gear lever was positioned on the frame so a big thanks to all the staff that helped, explained and answered my questions whilst in the shop, I would (and already have) recommend this shop (and website) to friends; my experience of Westbrook cycles was a pleasure throughout and the service I received was first class.
Excellent service. Very friendly and helpful on the phone. Bought the bike online and it arrived in perfect condition. Would (and already have) recommend Westbrook Cycles to friends and family.
Just wanted to say a big thanks!! Could not be happier with the bike. Jason and Paul were exceptional and their communication was top notch.
I could not of wished for more, I will surely pass the word around to my friends about you and wish you all the best.