When your new bike arrives you are responsible for checking it over for any damage that may have occurred during transit. If you do find anything to be damaged or missing, please do not hesitate to call us on 01642 710232 and we will try our best to rectify any issues.
Although our mechanics will thoroughly check every bike before it leaves the store, some basic assembly is usually required after unpacking. We recommend that you have your bike assembled by a professional bike mechanic but if you feel competent in assembling it yourself, here’s a general checklist of steps to take:
1. Remove all packaging from the bike
2. Rotate the stem around if necessary to be in line with the front wheel. Fit the handlebars to the stem using the correct size hex/torx keys and tighten all bolts to the manufacturer's recommended torque rating
3. Fit the front wheel into the forks and fasten securely in accordance with your bike’s instruction manual
4. Make sure your brakes are correctly fastened for operation. Make sure no cables or hoses are wrapped around the frame to cause friction or restrict movement of the handlebars
5. Insert the seatpost into the seat tube of the frame using a suitable assembly grease, and tighten the seat collar using the correct size hex/torx keys to the manufacturer’s recommended torque rating. If your bike has a quick release seat collar, make sure that you do not over tighten the bolt before closing as this could damage your frame. If your bike is supplied with a “dropper” type seatpost, you may need to route a remote cable/hose through your frame. If you are unsure how to do this, refer to the instruction manual included with your bike or seek assistance from a professional bike mechanic
6. Fit the pedals (separate purchase may be required) to the cranks using a suitable assembly grease on the axle threads. Make sure that the pedals are fitted on the correct sides (they will be labeled L and R on the pedal axles) as fitting on the incorrect sides can cause damage to the components. Note also that pedals are threaded differently on each side of the bike
7. Check that the brakes are functioning correctly BEFORE riding your bike
8. Make a note of your bike’s frame number (usually stamped on the underside of the bottom bracket shell). This is used for warranty and insurance purposes, in case the bike gets stolen
9. After your first ride be sure to check that all fixings have remained tight to the manufacturer’s recommended torque ratings
If you are unsure about any part of assembling your bike, or if you have any other queries, please call us on 01642 710232.