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Testimonials

What our customers say...

Thank you for shopping at Westbrook Cycles, if you are happy with your purchase please let us know. We want buyers to know that they are getting the highest quality products and the best customer service when they shop at Westbrook Cycles and you can help us do that.

Please take a moment to tell us about your shopping experience at Westbrook Cycles and we will add your comments to our ever growing list of happy customers. Thanks again for your custom.

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Scott Scale 30

I ordered a Scott Scale 30 wednesday 4/8. Got the bike delivered this morning, monday 9/8. Wow, fast delivery, fast respons on emails, great service and Nice price on the bike. It was a pleasure to do business with Westbrooks Cycles. Thanks!

Jonas Vogel, Sweden

Truvativ World Cup Carbon Handlebars

Dear Westbrook Cycles, I ordered some Truvativ Noir World Cup Handlebars from you at the weekend. Got them this morning and arrived in perfect order. Just wanted to say a big thank-you, and was very pleased with the service. Best Regards

Chris Horne

Scott addict

Scott Addict Thanks for the quick delivery in Portugal. Fantastic frame, fantastic price, fantastic service! I'll be shopping here some more and will recommend you to my friends. Thanks again. Pedro

Pedro Alves

Scott Genius 20

Tip Top service guys (and girls?). Ordered a Scott Genius 20 yesterday morning - was delivered at 11 today. Couldn't be simpler. Thanks for setting up the shocks - now the funs starts!

Mel Glass

Endura Singletrack Baggy Cycling Shorts

Ordered cycling shorts from you yesterday at 3.15pm. They arrived this morning at 9am. Superb service, thank you very much.

Peter Pacitti

Genius 50

hi, I am 100% satisfied customer. Thanks for the quick delivery in Greece. I ordered a scott 50 and I ride it in only 1 week. I wil certainly buy from this site again! best regards, Lazaros Chatzigiannis

Lazaros Chatzigiannis

Scott Spark

Shopping at Westbrook Cycles is reliable and TOP! Unbelievable fast and friendly response, professional and adequate information, excellent service and speedy delivery. My Scott Spark arrived in 3 days in the Netherlands so now I am enjoying driving this great bike! WESTBROOK CYCLES IS TOP!

Gabri

Sidi Dominator Pro

Hi guys I ordered a pair of Sidi's from you at 2:45pm yesterday; they have just arrived - what a fantastic service! I'd never shopped with you before but will be back and will be spreading the word to all my cycling mates. Thanks again Terry

Terry Hawes

You can be absolutely sure that the guys at Westbrook Cycles will bend over backwards to provide a satisfied customer. One of the difficulties of internet shopping is clothing that doesn't fit. Not a problem at Westbrook, the customer service was fantastic when I had to send an item back several times for alternative sizes & then ended up getting a different item. I was shown nothing but genuine good humour & patience, these guys genuinly want to please & will go above & beyond to keep you happy. On top of that you have very competitive pricing. Also, every dispatch was lightning fast, usually recieved the next day. No doubt I'll be shopping here some more. Thanks for your help guys.

Steve McGrady

Scott Scale RC Frame

Hello
I have this fantastic frame in front of me now.
All seems ok, also the other things I ordered.
Thank you very much for your fast replies and good service.
Best regards.

Fabrizio Tobaldi

Scott Spark 20

Hi Westbrook.

I recieved my bike yesterday, it´s a beauty and everything is just perfect. Just want to let you know. And thanks for good service and replying soo fast on my mails. I will definately recommend you to my friends.

Søren Christiansen

Yeti 575

I purchased a Yeti 575 frame in january 2009. In october 09 frame shock had problems. I sent one e-mail to Paul and Jason from Westbrook cycles. They told me Juan send it to us and we will sort it. Only two weeks later the shock was again in my frame fixed. You can say that´s too long. I only forgot to say you that the shock was shipped from Spain. Westbrook coverd shipping back to Spain cost. Super Service. Super Prices ! Thank you again. En Español. Estos señores tienen magníficos precios y dan un gran servicio. Compré en enero de 2009 un cuadro de Yeti 575. El cuadro llegó a España en 4 dias. Más rápido que si se hubiera comprado en España. En octubre tuve un problema con el amortiguado. Contacté con Paul y Jason de Westbrook y me dijeron envíalo que lo arreglamos. Así lo hice y en dos semanas tenía de vuelta en casa el amortiguador solucionado. Me pagaron los portes y el servicio de Fox Mojo UK no cobró nada incluso cambiando los retenes. Es un servicio y un ejemplo que muchas tiendas en España deberían tomar como ejemplo. Son de plena confianza.

Juan Carlos Carrasco

Exposure Joystick

I ordered an exposure joystick maxx2 from you guys yesterday, which arrived today, and i have to say
what a great service you provide with one of the best prices online! I will certainly bookmark your
webpage and will recommend you to others. keep up the good work and thanks again.... Alan

Alan Stead

Scott Spark 35

Estimados señores, El motivo de estas líneas es agradecerles y darles mi mas sincera enhorabuena por el trato que han mostrado conmigo. Les compre una Scott Spark 35 y unos accesorios para esta el Lunes 05-10-2009 por la mañana y el Jueves 08-10-2009 la tenia en mi casa en perfecto estado, ajustada a la perfección, tanto cambios, como frenos y lo mas importante las amortiguaciónes personalizadas para mi peso. Los precios que ofrecen son los mejores de toda la red y la comunicación con el comprador es excelente. Por todo esto les felicito y les animo a seguir así. RECOMIENDO QUE LA GENTE QUE ESTA INDECISA A COMPRAR POR LA WEB, LO HAGA CON TODA CONFIANZA Y TRANQUILIDAD. Un cordial saludo. CARLOS GALIANA

Carlos Galiana

Scott Spark 30
Dear Westbrook,
 
Just a quick thank you for the service you provided. Despite being the best value on the net, the delivery on my Scott Spark 30 was swift with a well known carrier and the telephone sales service was excellent. When the bike arrived, I had some problems setting up the rear shock and your technical department talked me through it simply and clearly over the phone.
 
Cant wait to ride it.
 
Thanks,

Mark Jackson

Just like to publish my thanks with the excellent after sales support received when I had an issue with my road frame. No quibbles and a prompt replacement ensures a happy punter ! Well done lads and thanks again.

John Howey

Scott Spark 35

I travelled 400 miles round trip to visit this bike store as I was astounded by the best online prices by far. Westbrook Cycles is the best cycle store and website that I have visited and I have been mountain biking for years. The guys instore are 1st class and know the products inside out, the products are all top quality brands of which some I have only viewed online as stocksits are so rare. After buying sidi shoes and a pump instore I received delivery of my Scott Spark 35 shortly after excellent service, excellent prices & excellent staff. Any keen cyclist I reccomend this outfit, my future custom is guaranteed!

Brian Smith

Northwave Aerlite SBS Road Shoes

Yesterday I received the Northwave Aerlite SBS Road Shoes I ordered on Monday. I just thought I'd email to say how please I am with the item and at the quick delivery of the item. This is the first time I have made a purchase from you. I shall certainly be using this site again!

Thank you!

 Donna

Donna Smurthwaite

Scott Spark 35

Just a big thanks for the speed of service regarding my purchase of a Scott Spark 35.

Ordered miday on thursday, was at the office 8:30 am on Friday. Very good speed of service, plus excellent price for the bike.

 Many thanks

Matthew Brindley

Assos Swiss Jersey

Hi Westbrook Cycles,

I placed my order yesterday afternoon and received my lovely Assos shirt first thing this morning. Really pleased, great price, great service.

Thank you
David

David Streek